Shipping Policy

Last updated: November 11th, 2026

Welcome to jcponmi.com (the “Website”). This Shipping Policy applies to all orders of women bags placed on our Website. By placing an order with us, you agree to the terms outlined below.

1. Shipping Destination

We ship to countries listed on our checkout page. We reserve the right to suspend or cancel shipping to certain regions due to shipping restrictions, customs rules, carrier limitations or unexpected circumstances. Please confirm your delivery country is available before checkout.

2. Order Processing Time

All orders will be processed within 1–3 business days after payment confirmation. Business days exclude weekends, German public holidays. Processing time does not include shipping transit time. We do not ship on public holidays.

3. Shipping Methods & Delivery Time

Delivery times are estimated and not guaranteed. Estimated transit times are as follows:

• Germany: 3–7 business days
• Other EU countries: 5–12 business days
• Rest of the world: 10–25 business days

Delivery delays may occur due to carrier issues, customs clearance, peak shopping seasons, weather, strikes or other events beyond our control. We are not liable for losses caused by such delays.

4. Shipping Fees

Shipping cost will be displayed clearly at checkout before you complete payment. We may offer free shipping promotions from time to time. Promotion rules will be stated on the product page or checkout page.

5. Delivery Address

You are responsible for entering a complete and accurate delivery address, including postal code, recipient name and contact number. If the package is returned to us because of an incorrect, incomplete address or failed delivery due to your reason, you will be responsible for the return shipping cost and any re-delivery fee.

6. Customs, Duties and Taxes

For shipments outside Germany: Import duties, customs fees, VAT and any other local charges may be charged by the destination country. These fees are the responsibility of the recipient. We cannot predict or control these charges. Please check your local customs rules before ordering.

7. Tracking Your Order

Once your order is dispatched, we will send a shipping confirmation email with tracking number and tracking link to your registered email address. You can track your package status via the carrier’s tracking system.

8. Lost or Damaged Packages

• Damaged upon receipt: Please take photos of the outer package and damaged items within 48 hours after delivery, then contact us at service@jcponmi.com. We will assist you to file a claim with the carrier.
• Lost in transit: Please contact us if your package is marked as delivered but you have not received it. We will work with the carrier to investigate. Investigation may take up to 15 business days. We do not accept responsibility for packages marked as “delivered” by the carrier.

9. Delivery Attempts

Couriers may attempt delivery multiple times or leave the parcel at a nearby parcel shop / safe place according to local carrier rules. If you miss delivery attempts and the parcel is returned, re-shipping fees apply.

10. Order Cancellation Before Shipment

You may cancel your order before it is dispatched. Once the order has been shipped, cancellation is no longer available. You will need to follow our return policy to return the goods after receipt.

11. Contact Information

If you have questions about shipping, delivery or your parcel, please contact us: Address: Freundallee 15, 30173 Hannover-Südstadt-Bult, Germany Phone: +49 511 2848376 Email: service@jcponmi.com