Return & Refund Policy

Last updated: November 11th, 2026

This Return & Refund Policy applies to all purchases of women bags made on jcponmi.com (the “Website”). By placing an order, you agree to the terms below. This policy complies with German consumer law and the EU Consumer Rights Directive.

1. Statutory Right of Withdrawal (14‑day cooling‑off period)

As a consumer, you have the right to withdraw from this distance sales contract within 14 calendar days without giving any reason. The withdrawal period starts on the day you or a third party designated by you (other than the carrier) receives the goods.

To exercise your withdrawal right, you must send us a clear statement (email or written notice) informing us of your decision to withdraw from the contract before the 14‑day period expires. Contact: service@jcponmi.com

You may also use the model withdrawal form attached at the bottom of this policy, but it is not mandatory.

2. Conditions for Returns

Returned women bags must meet the following conditions:

• Items must be unused, unwashed, undamaged, and in original resalable condition;
• All original tags, packaging, dust bags and accessories must be returned together;
• Products that are stained, scratched, worn, altered or missing original packaging/tags cannot be accepted for return;
• Customised or personalised bags are excluded from the right of withdrawal, unless the item is defective.

3. Return Shipping Cost

If you withdraw from the contract within the 14‑day cooling‑off period:

• You are responsible for paying the return shipping cost to send the goods back to us.
• We will not cover return shipping fees unless the item we delivered is defective, wrong item or damaged on arrival.
• We will inform you of our return address once your withdrawal request is confirmed.

4. Refund Process

After we receive and inspect the returned goods and confirm they meet our return conditions:

• We will process your refund within 14 calendar days from the day we receive your withdrawal notice;
• Refunds will be issued to the original payment method you used at checkout;
• We refund the full product price plus the standard delivery fee you paid. Additional express charges are not refunded;
• Refunds may be delayed slightly due to payment provider processing times.

If the returned goods show signs of excessive use or damage caused by you, we reserve the right to deduct depreciation from the refund amount or reject the return.

5. Defective, Wrong or Damaged Items

If you receive a defective bag, incorrect item or a parcel damaged in transit:

• Please take clear photos of the outer packaging and the item within 48 hours after delivery;
• Send photos and your order number to service@jcponmi.com;
• We will offer you options: replacement, partial refund or full refund. In this case, we bear the relevant shipping cost.

6. Exclusions

The right of withdrawal and voluntary return rules do not apply to:

• Personalised or custom‑made bags made according to your specifications;
• Goods that are clearly tailored to your personal preferences;
• Items returned after the 14‑day statutory withdrawal period expires.

This does not affect your statutory warranty rights for defective goods.

7. Warranty

We warrant that our women bags are free from material defects at the time of delivery. You have statutory warranty rights under German law for defective goods for 2 years from delivery. If you discover a manufacturing defect within the warranty period, please contact us for resolution.

8. Order Cancellation

You may cancel your order before it is dispatched. Once shipped, cancellation is no longer available, and you will need to follow this return policy to send items back.

9.Contact Us

For return, refund or withdrawal enquiries: Address: Freundallee 15, 30173 Hannover‑Südstadt‑Bult, Germany Phone: +49 511 2848376 Email: service@jcponmi.com